WORKFLOW · TROUBLESHOOTING
First-call resolution
Customer reports slow internet. Check bandwidth, packet loss, and interface errors in real time. Diagnose congestion or misconfiguration and fix remotely or escalate with data.
FOR ISPs & WISPs
Keep subscribers online.
Fix issues before they call.
Built for ISP and WISP teams — native MikroTik visibility, impact-based alerts, and safe rollbacks so field engineers spend less time on 3 a.m. site calls and more time shipping reliable service.
94%
Fewer truck rolls
<2min
Mean time to detect
78%
First-call resolution
Hourly
Config backups
ISP & WISP Operational Friction
Slow Diagnostics and High Support Costs Erode Margins.
Customers call with complaints. You can't see their network. Sending a technician takes time and money.
ERR_01
Blind troubleshooting
You can't see into customer networks. Diagnostics happen over the phone. Guessing costs hours.
ERR_02
Field visits kill margins
Every service call burns fuel, time, and labor. Many issues are remote-fixable.
ERR_03
Customer churn from slow resolution
SLA breaches and slow response times push customers to competitors.
ERR_04
No config visibility or rollback
Changes spiral. You have no baseline for customer devices. Recovery is slow or impossible.
ERR_05
Repeat issues and re-escalation
Same problems happen monthly. No audit trail to identify root cause.
ERR_06
Compliance gaps
No proof of diagnostics, changes, or remediation for customer disputes or audits.
Core Capabilities
Remote visibility across your customer base.
See every customer network. Diagnose in minutes. Resolve without site visits.
CAP_01
Customer Network Visibility
- Peer into customer equipment (routers, switches, CPE) with agent-based monitoring
- Real-time health, bandwidth usage, and interface status across all customers
CAP_02
Remote Diagnostics & Support
- CLI access and packet capture without leaving your office
- Reduce MTTR. Meet SLA targets. Keep support costs down.
CAP_03
Config Backup & Recovery
- Automatic hourly backups of customer device configs
- Restore in minutes. Prove compliance. Avoid customer disputes over changes.
Common Workflows
How ISPs and WISPs Streamline Support.
From first-call resolution to customer retention.
WORKFLOW · PREVENTION
Proactive monitoring & issue prevention
Alerts notify you of customer issues before they call. Fix remotely or schedule visits with diagnostics in hand. Reduce support costs and customer churn.
WORKFLOW · CHANGE MGMT
Config rollouts & change management
Push DNS, QoS, or security updates to multiple customer CPEs. Backup each device first. Rollback any customer that goes down. Prevent outages from bad changes.
WORKFLOW · ONBOARDING
New customer onboarding
Deploy CPE config to standard. Backup locks in baseline. Monitoring alerts if anything drifts. Customer is secure and visible from day one.
WORKFLOW · SLA
SLA compliance & dispute resolution
Backup proves what the config was before and after. Show customers audit trail of diagnostics and fixes. Settle disputes and defend against SLA claims.
WORKFLOW · SECURITY
Security audits & risk remediation
Compare customer configs to security standards. Identify risky settings and compliance gaps. Remediate remotely or document for compliance audits.
The Process
From Onboarding to Ongoing Support
Enroll a customer. See their network. Support them remotely.
01
Deploy Agent to Customer Site
Ship or remotely push lightweight monitoring agent to customer CPE, router, or managed switch.
02
Gain Instant Visibility
Dashboard shows customer network topology, device health, and real-time metrics. Alerting starts immediately.
03
Troubleshoot Remotely
CLI access, config comparison, and packet analysis without field visit. Faster diagnosis and resolution.
04
Backup & Recover or Escalate
Automatic backups enable instant rollback. If needed, escalate with full diagnostics data to field team.
FAQ
Your questions, answered
Real-time network visibility, automated device management, and reliable uptime across all your routers and servers.
Centipid Access is a network monitoring and automation platform that gives you real-time visibility into your routers and servers. It helps you track performance, detect outages instantly, automate configuration backups, and maintain network reliability with ease.
GET STARTED
Operate faster with full network visibility.
Monitor devices in real time, automate backups, and resolve issues remotely. Reduce downtime, control configuration drift, and keep every environment stable from one platform.